Our Ticket Protection lets you register for events with a zen state of mind that you can be refunded 100% of the paid ticket price (including booking fees) if you are unable to make it to your event for specified reasons.
In the regrettable instances of traffic jams, injury, illness, wild weather conditions, strikes, accidents and more, we will make it easy for you to file your claim and get your money back. Currently, this option is only available for our upcoming Virgin Sport San Francisco event.
The full T’s + C’s of the Ticket Protection Program, including a full list of quagmires that qualify for a refund, can be found below.
Booking Protect will provide you with a refund on any unused booking if you are unable to attend the booked event due to any of the circumstances set out below.
The following words or phrases have the meaning shown below wherever they appear in bold in this document.
You/Your/Yourself - A person who has made a booking alone or as part of a group with us.
Doctor - A qualified medical practitioner registered with a recognised professional body. A doctor cannot be you or a member of your immediate family.
Emergency Services - The Police, Fire and Rescue Service or Emergency Medical Services.
Booking/Booked Event - The pre-planned and pre-booked service(s)/event(s)/ticket(s) including booking and service fees transacted with us by you.
Group - Any number of people who have made a booking with us with Booking Refund Protection in the same transaction.
Illness - A physical or mental condition confirmed by a doctor that prevents you from attending the booked event.
Immediate family - Your husband, wife, partner, civil partner, parent, child, brother, or sister.
Injury - A bodily injury confirmed by a doctor that prevents you from attending the booked event.
Public Transport Network - Any mode of public transport other than public hire taxis licensed for public use on which you had planned to travel to a booked event.
Ticket - A non-refundable, authorised ticket that was purchased from us where Ticket Protection has been purchased at the same time as purchasing the Ticket(s).
We/Us/Our - The booking vendor with whom you made the booking.
Booking Protect will refund the cost of your booking if you are unable to attend a booked event due to:
Booking Protect will not provide a refund where:
We will not pay for traveling or associated expenses (unless travel costs are included as part of the total booking price), or any loss other than the purchase price, including booking fee, of the booked event.
We will not pay any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion, strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalization of or requisition or destruction of or damage to property by or under the order of any government or public or local authority.
We will not pay any costs you incur in submitting or providing evidence to support your refund application.
You must log into Booking Protect and fill in and submit the Refund Application Form as soon as possible after becoming aware of circumstances that may lead you to request a refund but no more than 45 days after the booked event.
You will be asked to provide at your own expense the following within 45 days of registering your refund application: